Privacy Policy

DocketGuru Is Not A Court, Government Authority, Or Legal Adviser.

1. Information we collect

• Account details, including your mobile number and optional name.
• Cases you track, private notes, bookmarks, and notification preferences.
• Verification, security, device, and session information.
• App activity, diagnostics, and communications needed to support the service.
• Public court information connected with cases you choose to find or track.

2. How we use information

• create and secure your account;
• find, organise, and monitor the cases you select;
• detect meaningful case changes and send enabled alerts;
• provide support, prevent abuse, and keep DocketGuru reliable;
• comply with legal obligations and enforce our Terms.

3. SMS, push, and WhatsApp

We use SMS to verify your mobile number. If you opt in, we use your verified number for WhatsApp case alerts and may use device identifiers for push alerts. You can change alert preferences in your profile. Service providers process delivery information under their own terms and privacy practices.

4. When information is shared

We do not sell your personal information. We share only what is necessary with trusted providers that support hosting, court-data access, messaging, security, analytics, and customer support. We may also disclose information where required by law, to protect people or the service, or as part of a business reorganisation with appropriate safeguards.

5. Storage and security

We use reasonable technical and organisational safeguards, including encryption in transit, access controls, and security monitoring. No online service can promise absolute security. DocketGuru is designed for India, and information may be processed by approved providers in locations needed to deliver the service lawfully.

6. Retention

We keep personal information only while needed for the purposes described here. In practice that means:

• account details and tracked cases — until you delete your account;
• notes and other content you add — until you delete it, or until you delete your account;
• case history we captured while tracking — until you stop tracking the case or delete your account;
• verification codes — five minutes; delivery and security logs — 90 days;
• consent records — for as long as the account exists, because they are the evidence of what you agreed to.

Deletion is immediate and is not recoverable. Public court records remain available from their original public sources afterwards; that is outside our control.

7. Your choices and rights

You can update your name, mobile number, and alert preferences in Profile settings. You can also delete your account there. Subject to applicable law, you may request access, correction, deletion, or information about how your personal data is handled.

8. Children

DocketGuru is not intended for people under 18, and we do not knowingly create accounts for children.

9. Your rights under the DPDP Act

Cyberdune Technologies is the Data Fiduciary for DocketGuru under India's Digital Personal Data Protection Act, 2023. As a Data Principal you have the right to:

• Access — obtain a summary of the personal data we process and the processing activities it is used for. Profile → Download My Data returns everything we hold about your account, immediately and in full.
• Correction and erasure — correct inaccurate or incomplete data, and have data erased where it is no longer needed. Profile → Delete Account erases your account and everything in it.
• Withdraw consent — as easily as it was given. Turning off WhatsApp or push notifications in Profile withdraws that consent and stops the processing it authorised.
• Grievance redressal — raise a complaint with us first, and escalate to the Data Protection Board of India if it is not resolved.
• Nominate — nominate another individual to exercise these rights on your behalf in the event of death or incapacity. Contact us to record a nomination.

We keep a record of each consent you give — which document, which version, and when — so that both you and we can see what was agreed. Withdrawing consent does not affect processing carried out before the withdrawal.

10. Court records and publicly available data

Case information shown in DocketGuru is retrieved from court records that are already published by the judiciary. We do not create it, and we cannot correct it: an error in a court record has to be corrected by the court or the registry. What we can correct is our copy, and whether we continue to track a case for you at all.

A case record may name people other than you. We process it only to provide the tracking you asked for, we do not build profiles from it, and we do not sell or share it for advertising.

11. Grievance Officer

Under Section 13 of the DPDP Act and Rule 3 of the Information Technology (Intermediary Guidelines) Rules, you may contact our Grievance Officer with any complaint about how your personal data is handled:

Grievance Officer, Cyberdune Technologies
Email: grievance@docket.guru
Postal address and direct line are published at mail@docket.guru.

We acknowledge complaints within 24 hours and aim to resolve them within 30 days. If you are not satisfied with the outcome, you may complain to the Data Protection Board of India.

12. Policy updates and contact

We may update this policy as DocketGuru changes. When a change materially affects how your personal data is handled, we will ask you to accept the updated policy before you continue using the service — consent to an earlier version is not consent to this one. For any other question, contact Cyberdune Technologies through the official contact details at mail@docket.guru.